CSR AI Service Disruption
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 21, 2026 at 6:44 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 21, 2026 at 5:20 PM UTC
Investigating
We are continuing to investigate this issue.
May 21, 2026 at 4:50 PM UTC
Investigating
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
May 21, 2026 at 4:39 PM UTC
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