Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.
Mar 30, 2026 at 12:45 PM UTC
Identified
Issue resolved for customers in Circinus.
Mar 30, 2026 at 12:40 PM UTC
Identified
Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.
Mar 30, 2026 at 12:26 PM UTC
Investigating
We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.
Mar 30, 2026 at 11:47 AM UTC
Investigating
Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Mar 30, 2026 at 11:08 AM UTC
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