INC452403 - Major Outage to the SEPA instant service
Incident Lifecycle
Incident Timeline
Identified
Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service.
Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.
Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.
May 19, 2026 at 5:00 PM UTC
Investigating
Scheme has advised that the fix applied has not resolved the issue.
Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
May 19, 2026 at 2:40 PM UTC
Monitoring
Scheme have confirmed that a fix has been applied and are now in a period of monitoring.
Impacted customers should now see that normal processing has resumed on the SEPA Instant service.
Impacted customers should now see that normal processing has resumed on the SEPA Instant service.
May 19, 2026 at 12:14 PM UTC
Identified
We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider.
Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible.
We are monitoring the situation closely and will provide further updates as more information becomes available.
Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible.
We are monitoring the situation closely and will provide further updates as more information becomes available.
May 19, 2026 at 11:57 AM UTC
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