RBI Service Un-available - North Virginia Region
Incident Lifecycle
Incident Timeline
Monitoring
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the Ashburn (us-east-1).
We are currently monitoring our environment for stability, and will provide a final ...
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the Ashburn (us-east-1).
We are currently monitoring our environment for stability, and will provide a final ...
Apr 3, 2026 at 4:25 PM UTC
Identified
We are continuing to work on a fix for this issue.
Apr 3, 2026 at 2:00 PM UTC
Identified
We are continuing to work on a fix for this issue.
Apr 3, 2026 at 1:58 PM UTC
Identified
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI.
Description: We have identified a workaround and working on deploying a fix. We will provide further updates as we make progress.
Next update time: 14:30 UTC
Description: We have identified a workaround and working on deploying a fix. We will provide further updates as we make progress.
Next update time: 14:30 UTC
Apr 3, 2026 at 1:48 PM UTC
Investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from North Virginia (us-east-1) region until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update...
Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update...
Apr 3, 2026 at 11:51 AM UTC
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