Email Delivery Failure: Emails with Attachments

The issue affecting email notifications with attachments has been resolved. Email delivery has been fully restored, and we are confirming successful delivery for messages both with and without attachments.

Our team will continue to monitor closely to ensure delivery remains stable. We sincerely appreciate your patience throughout this incident. If you have any questions or are still experiencing issues, please reach out to our customer support team.

We have identified the root cause of the email attachment delivery issue and are working on a resolution as quickly as possible. Our team remains actively engaged with our email delivery partner to implement the fix.

In the meantime, fax and voicemail attachments can still be retrieved directly through our portal at my.fluentcloud.com.

We appreciate your patience and will continue to post updates here as we make progress.

We are continuing to investigate an issue where a subset of customers are not receiving email notifications when the original message includes an attachment. Our team remains actively engaged with our email delivery partner to identify the root cause.

As an interim measure, attachments have been temporarily removed from affected notifications to ensure delivery. Attachments will be restored as soon as the issue is fully resolved.

We appreciate your patience and will continue to post updates...

We are investigating an issue where a subset of customers is not receiving email notifications for messages containing attachments. Emails without attachments are being delivered normally. Our team is engaged with our email delivery partner to resolve this, and we will share updates as more information becomes available.