Flexera One- IT Visibility- US Prod - Degraded performance
Incident Lifecycle
Incident Timeline
Monitoring
Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.
We will provide a final update once these validations are complete.
We will provide a final update once these validations are complete.
May 15, 2026 at 1:30 AM UTC
Monitoring
Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.
Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.
Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.
May 14, 2026 at 6:54 AM UTC
Monitoring
Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.
We will continue to monitor progress and provide additional updates as recovery completes.
We will continue to monitor progress and provide additional updates as recovery completes.
May 13, 2026 at 4:07 PM UTC
Monitoring
Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability.
We will continue to provide updates as recovery progresses or if there are any material changes.
We will continue to provide updates as recovery progresses or if there are any material changes.
May 13, 2026 at 10:21 AM UTC
Monitoring
Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
We will continue to monitor progress and provide additional updates as recovery continues.
May 13, 2026 at 12:45 AM UTC
Monitoring
Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
We will continue to monitor progress and provide additional updates as recovery continues.
May 12, 2026 at 2:39 PM UTC
Monitoring
Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.
Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
May 11, 2026 at 4:58 PM UTC
Monitoring
Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
May 11, 2026 at 11:16 AM UTC
Monitoring
Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
May 11, 2026 at 5:06 AM UTC
Investigating
Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .
Priority: P2
Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and workin...
Priority: P2
Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and workin...
May 11, 2026 at 3:31 AM UTC
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