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EmploymentHero

Payroll - A small number of NZ Pay runs stuck/not loading

Minor Impact Identified Ongoing April 13, 2026

Incident Lifecycle

Investigating Investigating Investigating Identified

Incident Timeline

Identified
Work is ongoing to remediate the currently impacted customers.
Apr 13, 2026 at 4:32 AM UTC
Investigating
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
Apr 13, 2026 at 4:25 AM UTC
Investigating
Our engineers are still investigating the issue.

Thank you for your patience.
Apr 13, 2026 at 3:53 AM UTC
Investigating
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers.

We will provide an update in 20 minutes.

Thank you.
Apr 13, 2026 at 3:34 AM UTC
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