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Ecwid storefronts and control panels are unavailable

Major Impact Monitoring Ongoing May 8, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Monitoring Monitoring

Incident Timeline

Monitoring
Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
May 8, 2026 at 7:30 AM UTC
Monitoring
A fix has been applied and we are monitoring the results.
May 8, 2026 at 6:26 AM UTC
Investigating
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
May 8, 2026 at 5:26 AM UTC
Investigating
We are continuing to investigate this issue and will provide further updates as they become available.
May 8, 2026 at 4:42 AM UTC
Investigating
We are continuing to investigate the issue.
May 8, 2026 at 4:17 AM UTC
Investigating
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

We are very sorry for this downtime. We’...
May 8, 2026 at 3:43 AM UTC
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