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Duo Security

AI Assistant First-Time Access Failures for EU Administrators

Minor Impact Investigating Ongoing May 7, 2026

Incident Lifecycle

Investigating Investigating

Incident Timeline

Investigating
We are continuing to investigate this issue.
May 7, 2026 at 1:59 PM UTC
Investigating
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time

Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance
May 7, 2026 at 1:57 PM UTC
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