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DC1 NL Prod instance - Connectivity issues on the secondary network between DTM and DSE

Minor Impact Monitoring Ongoing May 19, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.
May 19, 2026 at 1:30 PM UTC
Investigating
We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.
May 19, 2026 at 12:46 PM UTC
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