Datto Workplace - Latency Issues Affecting Users on US Cells
Incident Lifecycle
Incident Timeline
Identified
The Kaseya R&D team continues to actively work toward resolving this issue.
Please note that any latency impact is limited to VFS/V10 agents.
Please note that any latency impact is limited to VFS/V10 agents.
Apr 10, 2026 at 2:58 PM UTC
Identified
Our engineering team has provided a temporary solution to mitigate the latency issue affecting Datto Workplace.
If you wish to implement this workaround, please contact our Technical Support team for assistance with its application.
If you wish to implement this workaround, please contact our Technical Support team for assistance with its application.
Apr 8, 2026 at 2:12 PM UTC
Identified
We have identified the root cause of the slow file downloads impacting large projects. The issue is isolated to the server side and does not impact data integrity. A corrective solution is currently under evaluation, and we anticipate providing an updated status early next week.
Apr 3, 2026 at 5:06 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 3, 2026 at 1:32 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 2, 2026 at 1:02 PM UTC
Investigating
We are aware of a problem where Datto Workplace users are reporting elevated latency impacting multiple projects within the U.S. region.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 1, 2026 at 3:45 PM UTC
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