UCaaS: Call Parking Issue for small subset of D2 devices
Incident Lifecycle
Incident Timeline
Monitoring
A limited number of D2 devices (~12 endpoints) experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.
The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
Apr 6, 2026 at 4:55 PM UTC
Identified
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
Apr 6, 2026 at 3:27 PM UTC
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