Paygate Störung / Paygate Disruption - All Services

Critical Impact Investigating Ongoing March 30, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating

Incident Timeline

Investigating
Dear customers,

We would like to provide you with an update on the current situation:

There have been no changes since our last communication.

Our IT Emergency Team continues to work closely with various internal teams and external partners to find a solution and resolve the issue.

We are doing everything possible to restore stability as soon as possible.

Thank you for your continued patience and understanding.

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Sehr geehrte Geschäftspartner,

hiermit möchten wir Sie...
Mar 30, 2026 at 2:48 PM UTC
Investigating
Dear customers,

This is to inform you of a current service disruption caused by a targeted network attack (DDoS).

Our IT Emergency Team is actively mitigating the attack and working to restore service stability as quickly as possible.

We will provide further updates as the situation develops.

Thank you for your patience.

Kind regards,
Computop Client Implementation and Operations

~~~~~~~~~~~~~~~

Sehr geehrte Geschäftspartner,

hiermit informieren wir Sie über eine aktuelle Se...
Mar 30, 2026 at 1:25 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 30, 2026 at 11:18 AM UTC
Investigating
Dear customers,

Our monitoring systems indicate an incident for the Paygate.

Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information.

Computop aims to provide you with an update on this subject-matter as soon as we have more information.

Kind regards,
 
Computop Client Implementation and Operations

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Mar 30, 2026 at 11:06 AM UTC
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