Cloud.gov Email Ticket Service Outage
Incident Lifecycle
Incident Timeline
Identified
Zendesk, the support ticket system used by Cloud.gov, is currently experiencing email relay issues and not generating tickets when emails are sent to support@cloud.gov.
The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues.
Zendesk status: https://status.zendesk.com/
The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues.
Zendesk status: https://status.zendesk.com/
Apr 8, 2026 at 5:34 PM UTC
Was your business affected by this cloud.gov outage?
Set up instant alerts for cloud.gov — be the first to know about outages via email, Slack, Teams, or Discord.