Ticket Delivery Delays

We are seeing signs of recovery, and tickets are beginning to flow into our system again. We are cautiously optimistic that service is being restored, but we are continuing to monitor closely.

Earlier today, an issue impacting email delivery to our ticketing system prevented some messages from being successfully converted into tickets. At this time, we cannot guarantee that all communications sent via email were received or processed.

Action required:

Please review any requests or updates ...

We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider.

The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received.

Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issu...

We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider.

The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received.

Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issu...