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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified the cause of errors affecting a subset of Blend-managed integration connectors. Affected customers may experience failures in loan data exports, document transfer between Blend and the LOS, and inbound LOS event delivery that updates records in Blend.
Core Blend application functionality and the majority of integrations remain unaffected. Our engineering team is actively working on remediation.
investigating
We've narrowed the issue to a subset of Blend-managed integration connectors. Affected customers may experience failures in loan imports, document generation, disclosure delivery, and closing workflows that depend on these integrations. Most integrations and all core Blend application functionality are operating normally.
Our engineering team is working to mitigate the failures and restore the service.
investigating
We're investigating elevated error rates on Blend's external API (api.blendlabs.com). Some API requests from partner and vendor integrations are failing or completing only after retries and delays. This may impact integration-driven workflows, including document generation and loan exports to your LOS. The core Blend application is operating normally.
Our engineering team is actively investigating and we'll post an update as soon as we have more information.
Connectivity Disruption between TotalExpert and Blend
We're continuing to monitor the integration between TotalExpert and Blend. Our teams remain in close contact and are reviewing additional data together as part of the ongoing investigation. Clients are encouraged to also monitor TotalExpert's status page (status.totalexpert.com) for updates from their end. We will provide a further update if there's a material change or new information becomes available.
monitoring
We're continuing to see improvement in the integration between TotalExpert and Blend and remain in close contact with TotalExpert as we work toward a full resolution. We will provide a further update as new information becomes available.
monitoring
We are seeing signs of recovering. Our team is currently monitoring the stability of the integration between TotalExpert and Blend and we have not seen event failures for the past 60 mins. We will provide further updates as new information becomes available.
monitoring
We are currently experiencing connectivity issues affecting the integration between TotalExpert and Blend. TotalExpert's webhook endpoint is currently returning a 503 "Service Temporarily Unavailable" response when Blend attempts to deliver webhook events.
We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Closings flowing from Encompass to Blend via EPC and PDD
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
RESOLVED- We have deployed a fix to production that resolves the issue affecting closings sent from Encompass to Blend through EPC and PDD. Closing packages can now resume being sent to Blend. We appreciate your patience while we worked to restore this functionality.
identified
We have identified the issue and are currently working on a fix. We will update this status as soon as the fix is deployed
investigating
We are continuing to investigate this issue and will update as the situation progresses.
investigating
Blend is experiencing issues with Closings flowing from Encompass to Blend via EPC and PDD. We are actively investigating the issue and will continue to update as the situation progresses. Clients using the KM plug-in are unaffected.
Encompass Disclosure Delivery Errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified the root cause as an issue introduced in the 26.1 August Service Pack, which added a Consumer Connect site check to the Disclosure workflow. ICE is working on a fix and will provide a target release once identified.
Impact: Users ma...
identified
We are continuing to work on a fix for this issue.
identified
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality.
Impact: Users may be unable to send Disclosures via Encompass on affected versions.
If you are experiencing this issue,...
identified
Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured."
ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality.
Impact: Users may be unable to send Disclosures via Encompass on affected versions.
If you are experiencing this issue,...
July 2026
Issues affecting closing packages and disclosures through docusign
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our team is still investigating the root cause of the DocuSign e-sign availability issue in Blend environments, but we believe the impact is related to a high volume of events received by DocuSign as part of a recovery mitigation to their outage on Thursday evening, July 30th. Our team is currently determining the best next steps to implement a recovery strategy to resume production e-sign availability via DocuSign.
Current borrower-facing experience does allow for the e-signing of document...
identified
After further investigation, we have identified two separate issues affecting closings:
RON Closings in Blend Signing Room: DocuSign is currently reporting a service degradation that is impacting notaries’ ability to complete a signing. This began on Jul 30 at 19:53 UTC and can be monitored on the DocuSign Status page (https://status.docusign.com/).
Hybrid Closings, Disclosures, and Follow Up Using eSign Functionality: The outage is causing a large queue in our documents service, which i...
identified
We are continuing to monitor the Docusign outage that is currently affecting the ability to complete Closing packages for Hybrid and RON closings in Blend. Docusign is continuing their investigation and you can check the status of this incident as well on their status page, https://status.docusign.com/. We are monitoring the situation closely and will provide an update as more information becomes available.
In the meantime, as a precaution, we recommend papering out any closings that may be ...
identified
We have confirmed an issue that is impacting the status update and ability to complete closing packages for Hybrid and RON closings in Blend. Docusign has also reported these failures on their status page, https://status.docusign.com/. We are monitoring the situation closely and will provide an update as more information becomes available.
Blend platform production availability is restored
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
All Blend monitors for traffic on the Blend Builder Platform are showing full production availability and performance recovery and are fully operational now
monitoring
We have confirmed the release roll back has addressed production availability. We confirmed that this outage only impact production access for loans on the Blend Builder Platform, and that the Lending Platform is fully operational. We are monitoring the performance of traffic on the Blend Builder Platform, but expect this to be fully operational as on 8:40pm PT.
investigating
We are in the process of rolling back the most recent release that we believe will unblock production access. We anticipate this being complete in the next 10 minutes.
investigating
The Blend platform is currently unavailable. Our product and engineering teams are actively investigating and we will provide frequent status updates shortly.
EPD Encompass Integration - Experiencing delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Engineering team continues to actively investigate the issue causing delays with our Encompass Partner Document Delivery (PDD) integration. We are making progress in isolating the root cause and are working to implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
investigating
We are continuing to investigate the issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. During this time API performance may be delayed. We are working to resolve this issue as quickly as possible. We appreciate your patience.
investigating
We're aware of an issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. API performance may be delayed. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.
investigating
We're aware of an issue that some users of our Encompass Partner Document Delivery (PDD) integration may be experiencing at this time. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.
CLOSING - Users may be experiencing troubles sending closing Packages to Blend
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue impacting the ability to send closing packages. A fix has been deployed, and we are actively monitoring the system to confirm that sending functionality has been fully restored. We will provide another update once the issue is fully resolved
investigating
We are currently investigating an issue where users may be unable to send closing packages to Blend.
Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We will continue to monitor the situation closely and provide further updates as more information becomes available.
June 2026
Twilio outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
Twilio has observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. Twilio will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We have confirmed an issue affecting delivery of multi-factor authentication codes sent via SMS short code. Twilio has also reported this outage on their status page, https://status.twilio.com/. Some users may experience delays receiving their authentication code or may not receive it at all.
Cloudflare Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
Cloudflare has reported an outage affecting its services.
As a result, clients may experience intermittent errors, increased latency, or access issues. We are monitoring for any downstream impact to Blend services and are sharing Cloudflare's status page for the latest provider updates.
Please refer to the Cloudflare status page https://www.cloudflarestatus.com for ongoing updates. We will continue to post updates here as needed.
Ongoing Investigation into Platform Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing improvements in platform performance and a reduction in reported issues. Our teams continue to investigate the underlying cause and are actively monitoring the environment.
We are not yet ready to declare the incident fully resolved, but current indicators suggest the situation is improving. Additional details will be shared as they become available.
investigating
Our Engineering team continues to actively investigate the issues impacting portions of the Blend platform. At this time, we have not yet identified the root cause of the incident and are working to isolate the source of the issue as quickly as possible.
Customers may continue to experience:
General application slowness
Disclosures failing to send
Export failures
Borrower portal and Settlement Agent Workspace performance issues
Delays in closing-related workflows
To help ensure scheduled...
investigating
We are continuing to investigate an ongoing issue affecting portions of the Blend platform. While initial reports were related to closing document access, we are now seeing broader impact across multiple areas of the platform, including:
General application slowness
Disclosures failing to send
Export failures
Borrower portal and Settlement Agent Workspace performance issues
Potential delays in closing-related workflows
At this time, we believe a subset of clients may be affected, though o...
investigating
We are currently investigating reports that Settlement Agents and borrowers are experiencing issues accessing closing documents.
The impact includes:
- Settlement Agents may be unable to complete tasks within Settlement Agent Workspace (workspace.blend.com)
- Borrowers may be unable to complete tasks within their borrower portal
- eSign closing packages may be blocked from being released to borrowers
These issues may result in delays to scheduled closings.
Our Engineering team is actively...
Service Notice: Integration Connectivity Disruption between Encompass and Blend
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning.
Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways.
We are closely monitoring the situation and will provide further updates as the joint remediation effor...
identified
Current Status: We have confirmed with ICE (Encompass) that the ongoing connectivity issue is intermittent. As a result, some disclosures are successfully routing to borrowers, while others may experience failures or delays. Please make a retry attempt if you see a failure with the issue being intermittent the retry may allow the package to be delivered.
Technical Update: Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team i...
identified
We are currently experiencing connectivity issues affecting the integration between Encompass and Blend, which is impacting the processing of disclosures.
Preliminary investigation indicates this is due to a service degradation on our MuleSoft Middleware Platform (hosted by Salesforce). Our Engineering team is actively investigating the root cause and working toward a resolution.
We apologize for any inconvenience this may cause and will provide further updates as new information becomes av...
