Issues with Crypto withdrawals
Incident Lifecycle
Incident Timeline
Monitoring
Our provider has implemented a fix and we are no longer seeing any errors in our systems. Service has been fully restored, and withdrawals should now be processing normally.
We will continue to monitor the situation to ensure stability. Thank you for your patience.
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Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad.
Continuaremos ...
We will continue to monitor the situation to ensure stability. Thank you for your patience.
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Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad.
Continuaremos ...
Apr 20, 2026 at 5:47 PM UTC
Investigating
We are currently investigating an issue with one of our crypto service providers.
Users may experience delays or failures when withdrawing crypto assets.
We currently expect deposits to remain unaffected, but we are monitoring this closely.
Our team is monitoring the provider's progress and will provide an update as soon as more information is available.
We appreciate your patience and understanding.
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Actualmente estamos investigando un problema con uno de nuestros p...
Users may experience delays or failures when withdrawing crypto assets.
We currently expect deposits to remain unaffected, but we are monitoring this closely.
Our team is monitoring the provider's progress and will provide an update as soon as more information is available.
We appreciate your patience and understanding.
--------------------
Actualmente estamos investigando un problema con uno de nuestros p...
Apr 20, 2026 at 5:39 PM UTC
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