Wallet conversion service error | April 6th, 2026.
Incident Lifecycle
Incident Timeline
Monitoring
We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally.
We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process.
If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/.
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Nos complace informarte que el problema que afectaba...
We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process.
If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/.
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Nos complace informarte que el problema que afectaba...
Apr 6, 2026 at 5:27 PM UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
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Hemos implementado una solución; estamos monitoreando los resultados.
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Uma correção foi implementada e estamos monitorando os resultados.
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Hemos implementado una solución; estamos monitoreando los resultados.
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Uma correção foi implementada e estamos monitorando os resultados.
Apr 6, 2026 at 5:27 PM UTC
Investigating
We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
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Hemos detectado un problema que af...
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
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Hemos detectado un problema que af...
Apr 6, 2026 at 4:26 PM UTC
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