PayPal Commerce Platform 3DS popup infinite loading issue
Incident Lifecycle
Incident Timeline
Investigating
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
Apr 9, 2026 at 3:24 PM UTC
Investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
Apr 9, 2026 at 2:53 PM UTC
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