Application usage reporting issue

None Impact Monitoring Ongoing April 2, 2026

Incident Lifecycle

Identified Monitoring Monitoring Monitoring

Incident Timeline

Monitoring
We are continuing to monitor for any further issues.
Apr 4, 2026 at 6:48 PM UTC
Monitoring
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 4, 2026 at 6:46 PM UTC
Monitoring
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
Apr 2, 2026 at 5:04 PM UTC
Identified
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
Apr 2, 2026 at 3:12 PM UTC
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