Account Balances not updating
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 20, 2026 at 5:41 AM UTC
Investigating
We are aware of an incident currently affecting payment bookings within the BC system.
Payment processing is unaffected; however, there is currently a delay between payment receipt on inbound transactions and processing on outbound transactions, with the account balance updating.
Rest assured that we are actively working to remediate this and will provide updates in due course.
Payment processing is unaffected; however, there is currently a delay between payment receipt on inbound transactions and processing on outbound transactions, with the account balance updating.
Rest assured that we are actively working to remediate this and will provide updates in due course.
May 20, 2026 at 5:20 AM UTC
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