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AnyDesk

Partial outage - Taiwan and Hong Kong

Major Impact Identified Ongoing April 28, 2026

Incident Lifecycle

Investigating Identified Identified

Incident Timeline

Identified
Our engineering teams continue to work on the issue
Apr 30, 2026 at 6:22 PM UTC
Identified
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
Apr 28, 2026 at 11:59 AM UTC
Investigating
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.

We apologise for any inconvenience caused.
Apr 28, 2026 at 11:20 AM UTC
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