Delayed availability of Settled Cash and EOD Positions
Incident Lifecycle
Incident Timeline
Monitoring
Settled cash has been updated across all accounts. Position data is expected to be updated within the next 15 minutes.
May 5, 2026 at 11:58 AM UTC
Monitoring
The Beginning-of-day job is running smoothly and we expect it to complete by 8:00 AM EDT. We will confirm once processing is finished.
May 5, 2026 at 11:24 AM UTC
Monitoring
Following the applied fix, the beginning-of-day job has progressed past the previously failed stage and is now running through the remaining phases. We will continue to monitor and provide updates as processing progresses.
May 5, 2026 at 11:12 AM UTC
Monitoring
B.O.D. job has resumed and is progressing without issues. Our team continues to monitor closely and will share an update once complete.
May 5, 2026 at 10:46 AM UTC
Monitoring
We have taken corrective measures and re-run the B.O.D. job. We are continuing to monitor for any further issues.
May 5, 2026 at 10:24 AM UTC
Monitoring
we are still investigating this BOD job failure.
May 5, 2026 at 10:04 AM UTC
Monitoring
We have encountered an issue during the beginning-of-day processing and are currently working with our engineering team to investigate. We will provide an update shortly.
May 5, 2026 at 9:48 AM UTC
Monitoring
All phases of end-of-day processing have been completed successfully. Beginning-of-day processing is now underway, and we expect settled cash balances to be updated by 6:30 AM EDT. We will provide a further update once this is confirmed.
May 5, 2026 at 8:58 AM UTC
Monitoring
We are continuously monitoring the final phase of the end-of-day processing and will provide an update upon completion.
May 5, 2026 at 8:50 AM UTC
Monitoring
A critical component of the end-of-day processing has completed successfully. The remaining processes are in progress and advancing as expected. We will continue to provide updates as the situation develops.
May 5, 2026 at 8:28 AM UTC
Monitoring
EOD Job is still running and we are monitoring the logs for any issue.
May 5, 2026 at 8:07 AM UTC
Monitoring
We are continuing to investigate the EOD delay. The affected process has been rerun, and our team is closely monitoring logs and system metrics to assess the effectiveness of the applied fix. We will share an update once we have more clarity.
May 5, 2026 at 7:54 AM UTC
Monitoring
We have identified and addressed the underlying cause of the issue. A corrective fix has been applied and the affected process has been restarted. Our team continues to monitor the situation, and we will provide further updates as needed.
May 5, 2026 at 7:31 AM UTC
Identified
We've identified a long-running query as the source of this issue. Our engineering team is actively working on a resolution, and we'll provide an update once the fix is in place.
May 5, 2026 at 7:08 AM UTC
Identified
We are currently experiencing a delay in our Beginning of Day (BOD) processing. As a result, settled cash and downstream updates, such as EOD positions, are expected to be available closer to 6:00 AM ET today (typically available around 4:00 AM ET).
We are actively monitoring the process and will provide update once processing is complete.
We are actively monitoring the process and will provide update once processing is complete.
May 5, 2026 at 6:36 AM UTC
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