Eligibility Processing Intermittent Errors
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 2026 at 9:13 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 3, 2026 at 7:47 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 3, 2026 at 6:50 PM UTC
Investigating
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.
Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.
We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.
We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Apr 3, 2026 at 5:31 PM UTC
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