Freshworks vs Intercom
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Freshworks
Business software suite including Freshdesk, Freshservice, and Freshsales for customer support, IT service management, and CRM.
OperationalIntercom
Customer messaging platform combining live chat, chatbots, help desk, and product tours for customer support and engagement.
Operational| Metric | Freshworks | Intercom |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 94.44% | 92% |
| Days with Issues | 1 | 2 |
| Feed Type | Healthcheck | Statuspage |
| Status Page | View → | View → |
Freshworks vs Intercom: Reliability Comparison
Choosing between Freshworks and Intercom? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Freshworks has maintained 94.44% uptime with 1 day of issues, while Intercom has achieved 92% uptime with 2 days of issues.
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