SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Sprout	Breaching SLA	99.9%	99.86%	-0.04
Squiz	Breaching SLA	99.9%	99.86%	-0.04
Stackby	Breaching SLA	99.9%	99.86%	-0.04
Starling Bank	Breaching SLA	99.9%	99.86%	-0.04
Storj DCS	Breaching SLA	99.9%	99.86%	-0.04
Storyblocks	Breaching SLA	99.9%	99.86%	-0.04
StoryChief	Breaching SLA	99.9%	99.86%	-0.04
Storyous	Breaching SLA	99.9%	99.86%	-0.04
Subsplash	Breaching SLA	99.9%	99.86%	-0.04
Substack	Breaching SLA	99.9%	99.86%	-0.04
SuperOffice	Breaching SLA	99.9%	99.86%	-0.04
Supio	Breaching SLA	99.9%	99.86%	-0.04
Survicate	Breaching SLA	99.9%	99.86%	-0.04
SWAN	Breaching SLA	99.9%	99.86%	-0.04
Swat	Breaching SLA	99.9%	99.86%	-0.04
Swift	Breaching SLA	99.9%	99.86%	-0.04
Swrve - US	Breaching SLA	99.9%	99.86%	-0.04
Synapse	Breaching SLA	99.9%	99.86%	-0.04
SysAid	Breaching SLA	99.9%	99.86%	-0.04
TabaPay	Breaching SLA	99.9%	99.86%	-0.04
Talon.One	Breaching SLA	99.9%	99.86%	-0.04
tamigo	Breaching SLA	99.9%	99.86%	-0.04
Taulia	Breaching SLA	99.9%	99.86%	-0.04
Teamleader	Breaching SLA	99.9%	99.86%	-0.04
Telesign	Breaching SLA	99.9%	99.86%	-0.04
Templafy	Breaching SLA	99.9%	99.86%	-0.04
Testim	Breaching SLA	99.9%	99.86%	-0.04
TestingBot	Breaching SLA	99.9%	99.86%	-0.04
Thinkst Canary	Breaching SLA	99.9%	99.86%	-0.04
ThredUp	Breaching SLA	99.9%	99.86%	-0.04
Threekit	Breaching SLA	99.9%	99.86%	-0.04
Thryv	Breaching SLA	99.9%	99.86%	-0.04
Tines	Breaching SLA	99.9%	99.86%	-0.04
Tink	Breaching SLA	99.9%	99.86%	-0.04
Magical Tome Inc	Breaching SLA	99.9%	99.86%	-0.04
Tresorit	Breaching SLA	99.9%	99.86%	-0.04
Trint	Breaching SLA	99.9%	99.86%	-0.04
Truework	Breaching SLA	99.9%	99.86%	-0.04
TrustArc	Breaching SLA	99.9%	99.86%	-0.04
Tuple	Breaching SLA	99.9%	99.86%	-0.04
ubank	Breaching SLA	99.9%	99.86%	-0.04
Ubisoft	Breaching SLA	99.9%	99.86%	-0.04
Unit	Breaching SLA	99.9%	99.86%	-0.04
Unqork	Breaching SLA	99.9%	99.86%	-0.04
Usersnap	Breaching SLA	99.9%	99.86%	-0.04
UXCam	Breaching SLA	99.9%	99.86%	-0.04
VEED.io	Breaching SLA	99.9%	99.86%	-0.04
venafi	Breaching SLA	99.9%	99.86%	-0.04
Vendr, Inc.	Breaching SLA	99.9%	99.86%	-0.04
Veritas	Breaching SLA	99.9%	99.86%	-0.04

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.