Treasure Data Outage History
Uptime record, past incidents, and downtime history for Treasure Data.
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Incident History
May 2026
Realtime 2.0 Bulk Storage Outage
Started: May 5, 4:20 PM
identified
We are continuing to work on a fix for this issue.
May 5, 4:23 PM
identified
Incident: Real-time Profile Deletion Workflow Failures
Status: Identified
Impacted Regions: EU01, US01, Tokyo, AP03 (USA)
Update (May 5, 2026 - 11:19 AM CDT)
We have identified the root cause of the failures affecting Real-time (RT) bulk profile deletion, load, and stitch workflows in the affected regions.
Summary of the Issue:
A backend configuration issue resulted in a loss of necessary permissions for the service responsible for processing Real-time bulk profile operations. As a result, ...
May 5, 4:20 PM
April 2026
Intermittent 5xx Errors for Ingest and Real-Time APIs (EU01)
Started: Apr 27, 5:31 PM
monitoring
Between 8:05 AM and 8:30 AM PDT, customers operating in the EU01 (Europe) region may have experienced intermittent errors (5xx) affecting two primary areas:
Data Ingestion: Errors when attempting to send records via the Ingest API.
Real-Time Personalization: Request failures for personalization and profile lookup services.
The disruption was caused by an service interruption with an upstream provider in our data processing layer within the eu-central-1 region. This prevented our systems fr...
Apr 27, 5:31 PM