Proof Outage History

We have identified the issue and a fix is being deployed.

We've narrowed this down to a subset of business customers and are working towards a solution to this issue.

We are continuing to investigate this issue and homing in on the cause. We will continue to update here with any new details.

We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.

We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates.

The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.

Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.

A fix has been implemented and we are monitoring the results.

We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality. We expect all documents to automatically process after the resolution.