Delay in Processing Inbound Emails to Support Cases - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zdxcloud.net, zpatwo.net, app.zsdpc.net, app.eu.zsdpc.net, zpabeta.net, zsdkone.net, zscalerrisk.net, admin.zscaleranalytics.net, zslogin.net
Incident Lifecycle
Incident Timeline
Investigating
Zscaler is aware of an issue impacting delay in processing inbound emails to support cases.Zscaler services are operating normally; delays are currently impacting the synchronization of inbound email communications related to support cases. This is due to a dependency issue with our service provider that is affecting email processing, leading to slower updates. Zscaler is actively coordinating with the service provider to restore normal functionality.Impact: During this time, customers m...
Apr 8, 2026 at 7:05 PM UTC
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