Our service is experiencing issues
Incident Lifecycle
Incident Timeline
Monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
Apr 24, 2026 at 3:30 PM UTC
Identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
Our team is prioritized on deploying a fix.
Apr 24, 2026 at 2:32 PM UTC
Investigating
We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Apr 24, 2026 at 2:18 PM UTC
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