THINKIFIC APP REDUCED RESPONSIVENESS - DATA BACKFILL

The data backfill is now complete and systems are stable. We are reaching out to all impacted customers individually with specific next steps. We sincerely appreciate your patience while our team worked through this.

We have finished backfilling the majority of the missing data identified in our investigations. Any missing orders, purchases, enrollments, user access or course completion should now be restored.

In the unique chance that any lingering discrepancies are identified, please reach out to our Support Team and we will work to have this corrected for you.

The platform continues to be fully operational. Thank you for your patience as we near the final stages of this incident.

Our engineers are continuing to work on backfilling and correcting impacted data related to purchases, enrollments, and course progress from the outage window. This process is ongoing, and we are carefully validating records to ensure accuracy and completeness.

The platform remains fully operational. We appreciate your patience as we complete these remediation efforts and will provide further updates as progress continues.

We are aware that users experienced an outage on the platform from approximately 5:00 PM - 6:00 PM Pacific time on March 19, 2026. During this time, various disruptions were reported across different areas of the platform.

Our engineers have identified the underlying issue and implemented a fix yesterday. The platform is now fully operational.

Through investigation of the outage window, the following customer impacts were identified:

- Some users may have encountered intermittent 503 error...

We are aware that users experienced an outage on the platform from 8:00 PM to 10:00 PM Eastern (5:00 PM – 7:00 PM PST). During this time, various disruptions were reported across different areas of the platform.

Our engineers have identified the underlying issue, implemented a fix, and the platform is now fully operational. Our development team is actively reviewing the incident to ensure all systems are functioning as expected and to understand the full scope of any potential impact durin...