DocV CaptureApp not loading for some users
Incident Lifecycle
Incident Timeline
Monitoring
Our team has implemented a fix and is actively monitoring its performance to ensure the issue is fully resolved.
Apr 21, 2026 at 11:22 PM UTC
Identified
DocV mobile app users may experience an issue where the app becomes stuck on a loading spinner during launch within the web view, preventing access. This only impacts certain users, specifically those using app configurations that rely on a web view. Our team is actively investigating and will provide updates as more information becomes available.
Apr 21, 2026 at 11:17 PM UTC
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