Aware 1.0 Performance Issue

We are observing sustained service improvements, and Mimecast telemetry is showing the error rate has returned to baseline. Customers should see normal processing and application accessibility, although there may be minor delays as any residual backlog clears.
Our Engineering team continues to closely monitor availability and performance.

Following our earlier update, mitigation actions have been implemented by Microsoft in relation to the underlying platform disruption impacting the East US region.
We are seeing improved performance for customers on the Aware 1.0 platform; however, there may still be intermittent delays or retries while the environment fully stabilises.
Our Engineering team continues to closely monitor performance and recovery. We will provide further updates here as they become available.

We have identified an issue affecting some customers on the Aware 1.0 platform, resulting in delays and retries. This has been attributed to an underlying Azure platform disruption. Our Engineering teams are actively engaged with Microsoft to remediate this as quickly as possible.