Secure Viewer Issue
Incident Lifecycle
Incident Timeline
Investigating
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
May 5, 2026 at 11:55 AM UTC
Was your business affected by this Island outage?
Set up instant alerts for Island, be the first to know about outages via email, Slack, Teams, or Discord.