[INC-1008] Advanced Bot Protection Issue
Incident Lifecycle
Incident Timeline
Monitoring
Services remain stable. Monitoring has been in progress and will continue for an extended period to ensure sustained stability and normal operation.
Apr 9, 2026 at 9:37 PM UTC
Monitoring
The phased global rollout has been successfully completed. Systems are stable, and monitoring is ongoing to ensure continued normal operation.
Apr 9, 2026 at 7:12 PM UTC
Identified
The phased global rollout is currently underway, with continuous monitoring in place. The next status update will be provided no later than 19:50 UTC.
Apr 9, 2026 at 6:50 PM UTC
Identified
The phased global deployment is currently in progress. Monitoring is ongoing as we continue with the rollout. The next status update will be provided no later than 18:50 UTC.
Apr 9, 2026 at 5:50 PM UTC
Identified
We are deploying the fix globally in a phased approach to minimize any potential impact on live customer traffic. This will take time and we will provide regular updates in a 60 minute cadence until it is completed. The next Status Update on this Incident will be provided no later than 17:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
Apr 9, 2026 at 4:50 PM UTC
Identified
We are deploying the fix globally in a phased approach to minimize any potential impact on live customer traffic. This will take time and we will provide regular updates in a 60 minute cadence until it is completed. The next Status Update on this Incident will be provided no later than 16:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
Apr 9, 2026 at 3:51 PM UTC
Identified
We are rolling out the fix in a phased manner globally to minimize any potential impact on live customer traffic. This will take time and we will provide regular updates in a 60 minute cadence until it is completed. The next Status Update on this Incident will be provided no later than 15:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
Apr 9, 2026 at 2:50 PM UTC
Identified
We are rolling out the fix in a phased manner globally to reduce the risk of additional impact to live customer traffic. This will take time and we will provide regular updates in a 60 minute cadence until it is completed. The next Status Update on this Incident will be provided no later than 14:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attri...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attri...
Apr 9, 2026 at 1:51 PM UTC
Identified
Technical teams are actively implementing a fix. The next status update on this incident will be provided no later than 13:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
Apr 9, 2026 at 1:20 PM UTC
Identified
Technical teams are actively implementing a fix. The next status update on this incident will be provided no later than 13:20 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
Apr 9, 2026 at 12:50 PM UTC
Identified
Technical teams are actively implementing a fix. The next status update on this incident will be provided no later than 12:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impact...
Apr 9, 2026 at 12:20 PM UTC
Identified
Technical teams are working on a FIX. The next status update on this incident will be provided no later than 12:20 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any af...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any af...
Apr 9, 2026 at 11:50 AM UTC
Identified
Technical teams are working on a FIX. The next status update on this incident will be provided no later than 11:50 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any af...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any af...
Apr 9, 2026 at 11:19 AM UTC
Identified
We have identified an issue in key rotation which is affecting tokens for Advance Bot Protection customers. Technical teams are working on a mitigation. The next status update on this incident will be provided no later than 11:15 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect avai...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect avai...
Apr 9, 2026 at 10:45 AM UTC
Investigating
We are actively investigating a potential service disruption impacting Advanced Bot Protection. Engineering teams are engaged and working to determine the cause and contributing factors. The next update will be provided by 11:55 UTC.
Apr 9, 2026 at 10:26 AM UTC
Investigating
We are continuing to investigate a potential service disruption affecting Advanced Bot Protection. Our technical teams are actively working to identify the cause. The next status update on this incident will be provided no later than 10:25 UTC.Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not aff...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not aff...
Apr 9, 2026 at 9:56 AM UTC
Investigating
We are continuing to investigate the potential service disruption affecting Advanced Bot Protection. Our technical teams are actively investigating the set of contributing factors. The next Status Update on this Incident will be provided no later than 09:55 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that...
Apr 9, 2026 at 9:26 AM UTC
Investigating
We are continuing to investigate the potential service disruption affecting Advanced Bot Protection. Technical teams are investigating. The next Status Update on this Incident will be provided no later than 09:25 UTC. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the se...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the se...
Apr 9, 2026 at 8:55 AM UTC
Investigating
We have discovered a potential service degradation affecting Advance Bot Protection customers. Customer websites are returning browser errors to some end users. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detec...
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detec...
Apr 9, 2026 at 7:49 AM UTC
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