Failure to start recordings
Incident Lifecycle
Incident Timeline
Monitoring
The team rolled back to the backup region due to continued higher than normal error rates.
Mar 24, 2026 at 6:31 PM UTC
Monitoring
We've moved back to the main region and we're seeing new bots successfully be launched. Some issues are lingering around double scheduled bots and we are making adjustments to clean those up.
Mar 24, 2026 at 5:46 PM UTC
Investigating
We are seeing signs that the main region is coming back online. Local captures should start capturing correctly.
Mar 24, 2026 at 5:02 PM UTC
Investigating
The team has moved to a new region for the upstream provider and new bot recordings are starting to succeed.
Mar 24, 2026 at 3:40 PM UTC
Investigating
An outage with an upstream provider is causing failures for new recordings (both bot and local capture). The team is investigating potential mitigations.
Mar 24, 2026 at 3:32 PM UTC
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