New Incident Management + Host Exposure Scanning — Shipped April 12

Elevated Error Rates - EMEA (London)

Minor Impact Monitoring Ongoing March 24, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
Mitigation steps have been implemented and we are monitoring for stability.
Mar 24, 2026 at 3:14 PM UTC
Investigating
Teams are investigating an issue causing intermittent call failures in the London region.
Mar 24, 2026 at 3:11 PM UTC
Was your business affected by this Genesys Cloud outage?
Set up instant alerts for Genesys Cloud — be the first to know about outages via email, Slack, Teams, or Discord.