FB509U: Intermittent Issues with API timeout {Error codes 500}
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 6, 2026 at 2:15 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 6, 2026 at 1:53 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 6, 2026 at 1:48 PM UTC
Investigating
Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints. We are actively investigating this issue.
Apr 6, 2026 at 1:46 PM UTC
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