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Elevated Error Rates and Latency — EU West Region

Major Impact Monitoring Ongoing April 27, 2026

Incident Lifecycle

Identified Identified Monitoring

Incident Timeline

Monitoring
Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
Apr 27, 2026 at 12:08 PM UTC
Identified
We are continuing to work on a fix for this issue.
Apr 27, 2026 at 11:57 AM UTC
Identified
We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
Apr 27, 2026 at 11:49 AM UTC
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