Degraded performance with Insync Cloud
Incident Lifecycle
Incident Timeline
Investigating
We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region.
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS.
P...
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS.
P...
Mar 16, 2026 at 6:39 AM UTC
Investigating
We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region.
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS.
...
Mar 9, 2026 at 8:32 PM UTC
Investigating
We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region.
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
Druva Support
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
Druva Support
Mar 6, 2026 at 9:02 PM UTC
Investigating
Update:
Backup-Restore jobs are impacted for me-central-1 AWS Region.
We are actively monitoring the situation and will continue to provide updates until full stability is confirmed.
Please feel free to contact the Druva support team at support.druva.com.
Druva Support
Backup-Restore jobs are impacted for me-central-1 AWS Region.
We are actively monitoring the situation and will continue to provide updates until full stability is confirmed.
Please feel free to contact the Druva support team at support.druva.com.
Druva Support
Mar 3, 2026 at 6:54 AM UTC
Monitoring
AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed.
Please feel free to contact the Druva support team at https://support.druva.com for any assistance.
Druva Support
Please feel free to contact the Druva support team at https://support.druva.com for any assistance.
Druva Support
Mar 2, 2026 at 7:43 AM UTC
Monitoring
We have identified degraded performance with Backup and Restore services of Insync cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region.
As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations.
Teams are actively working on a priority to mitigate the outage.
We are closely monitoring the situation and will keep you updated on the progress.
Please feel free to contact the Druva Support team at https://sup...
As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations.
Teams are actively working on a priority to mitigate the outage.
We are closely monitoring the situation and will keep you updated on the progress.
Please feel free to contact the Druva Support team at https://sup...
Mar 1, 2026 at 4:25 PM UTC
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