CITIBANAMEX Bank Apparent incident with payment processing in Mexico

Minor Impact Investigating Ongoing April 12, 2026

Incident Lifecycle

Investigating Investigating

Incident Timeline

Investigating
We are continuing to investigate this issue.
Apr 12, 2026 at 10:59 AM UTC
Investigating
We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 12, 2026 at 9:18 AM UTC
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