[Nequi] Apparent incident with payment processing in Colombia
Incident Lifecycle
Incident Timeline
Investigating
Nequi continues to work on resolving the issue and actively working on a fix, no ETA available yet.
May 9, 2026 at 3:29 AM UTC
Investigating
The issue has been identified. They are actively working on a fix, no ETA available yet.
May 9, 2026 at 12:25 AM UTC
Investigating
Processor is actively working on the issue. No ETA shared yet
May 8, 2026 at 10:04 PM UTC
Investigating
We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
May 8, 2026 at 7:22 PM UTC
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