Datto SaaS Protection - Backup performance degradation on pods 'use1-saas-p7' and 'use1-saas-p8'
Incident Lifecycle
Incident Timeline
Monitoring
Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels.
Our R&D team is continuing to monitor for any other issues.
Our R&D team is continuing to monitor for any other issues.
Mar 22, 2026 at 7:20 PM UTC
Monitoring
Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable.
Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.
Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.
Mar 20, 2026 at 7:09 PM UTC
Identified
Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.
Mar 20, 2026 at 5:53 PM UTC
Identified
Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8'
Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.
Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.
Mar 20, 2026 at 5:37 PM UTC
Identified
Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving.
The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.
The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.
Mar 20, 2026 at 2:16 PM UTC
Identified
The R&D team identified the root cause of the problem and they are working on resolving the issue.
Mar 20, 2026 at 12:05 PM UTC
Investigating
We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Mar 20, 2026 at 11:39 AM UTC
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