Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values
Incident Lifecycle
Incident Timeline
Identified
We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error.
Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870
Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870
Apr 3, 2026 at 2:34 PM UTC
Identified
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.
Apr 3, 2026 at 2:04 PM UTC
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