Zendesk vs Freshworks
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Zendesk
Customer service software and sales CRM platform with ticketing, live chat, help center, and AI-powered automation for support teams.
OperationalFreshworks
Business software suite including Freshdesk, Freshservice, and Freshsales for customer support, IT service management, and CRM.
Operational| Metric | Zendesk | Freshworks |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 96% | 94.44% |
| Days with Issues | 1 | 1 |
| Feed Type | Healthcheck | Healthcheck |
| Status Page | View → | View → |
Zendesk vs Freshworks: Reliability Comparison
Choosing between Zendesk and Freshworks? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Zendesk has maintained 96% uptime with 1 day of issues, while Freshworks has achieved 94.44% uptime with 1 day of issues.
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