Freshworks vs Zendesk
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Freshworks
Business software suite including Freshdesk, Freshservice, and Freshsales for customer support, IT service management, and CRM.
OperationalZendesk
Customer service software and sales CRM platform with ticketing, live chat, help center, and AI-powered automation for support teams.
Operational| Metric | Freshworks | Zendesk |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 94.44% | 96% |
| Days with Issues | 1 | 1 |
| Feed Type | Healthcheck | Healthcheck |
| Status Page | View → | View → |
Freshworks vs Zendesk: Reliability Comparison
Choosing between Freshworks and Zendesk? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Freshworks has maintained 94.44% uptime with 1 day of issues, while Zendesk has achieved 96% uptime with 1 day of issues.
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