SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

884

Meeting SLA

940

Breaching SLA

1,824

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Rhumbix	Breaching SLA	99.9%	97.22%	-2.68
Snowflake	Breaching SLA	99.9%	97.22%	-2.68
UpLead	Breaching SLA	99.9%	97.22%	-2.68
Zeotap	Breaching SLA	99.9%	97.22%	-2.68
Olo Engage	Breaching SLA	99.9%	97.36%	-2.54
iSAMS Ltd	Breaching SLA	99.9%	97.36%	-2.54
Monta	Breaching SLA	99.9%	97.36%	-2.54
Netlify	Breaching SLA	99.9%	97.36%	-2.54
Okendo	Breaching SLA	99.9%	97.36%	-2.54
Onfleet	Breaching SLA	99.9%	97.36%	-2.54
Ping Identity	Breaching SLA	99.9%	97.36%	-2.54
Rippling	Breaching SLA	99.9%	97.36%	-2.54
Scalr	Breaching SLA	99.9%	97.36%	-2.54
Emplifi	Breaching SLA	99.9%	97.36%	-2.54
UserZoom	Breaching SLA	99.9%	97.36%	-2.54
Clause	Breaching SLA	99.9%	97.50%	-2.40
Cloudinary	Breaching SLA	99.9%	97.50%	-2.40
CoinMarketCap	Breaching SLA	99.9%	97.50%	-2.40
SolarWinds - Database Performance Monitor	Breaching SLA	99.9%	97.50%	-2.40
Help Scout	Breaching SLA	99.9%	97.50%	-2.40
MaintainX	Breaching SLA	99.9%	97.50%	-2.40
Malomo	Breaching SLA	99.9%	97.50%	-2.40
Northpass	Breaching SLA	99.9%	97.50%	-2.40
Plivo	Breaching SLA	99.9%	97.50%	-2.40
Presslabs	Breaching SLA	99.9%	97.50%	-2.40
Recharge	Breaching SLA	99.9%	97.50%	-2.40
Sendwithus	Breaching SLA	99.9%	97.50%	-2.40
Taskworld	Breaching SLA	99.9%	97.50%	-2.40
Teamleader	Breaching SLA	99.9%	97.50%	-2.40
Bettermode	Breaching SLA	99.9%	97.50%	-2.40
Vetster	Breaching SLA	99.9%	97.50%	-2.40
VTS	Breaching SLA	99.9%	97.50%	-2.40
Zenegy	Breaching SLA	99.9%	97.50%	-2.40
Adaptable	Breaching SLA	99.9%	97.64%	-2.26
Datasite	Breaching SLA	99.9%	97.64%	-2.26
Infobip	Breaching SLA	99.9%	97.64%	-2.26
Katalon	Breaching SLA	99.9%	97.64%	-2.26
PermitFlow	Breaching SLA	99.9%	97.64%	-2.26
Roadmunk	Breaching SLA	99.9%	97.64%	-2.26
Shopify	Breaching SLA	99.9%	97.64%	-2.26
Survicate	Breaching SLA	99.9%	97.64%	-2.26
Truework	Breaching SLA	99.9%	97.64%	-2.26
Wattpad	Breaching SLA	99.9%	97.64%	-2.26
Aircall	Breaching SLA	99.9%	97.78%	-2.12
Clover	Breaching SLA	99.9%	97.78%	-2.12
Fortanix SaaS	Breaching SLA	99.9%	97.78%	-2.12
FMX System	Breaching SLA	99.9%	97.78%	-2.12
Midaxo Cloud	Breaching SLA	99.9%	97.78%	-2.12
New Relic	Breaching SLA	99.9%	97.78%	-2.12
Recorded Future	Breaching SLA	99.9%	97.78%	-2.12

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.