SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Shopify	Breaching SLA	99.9%	96.39%	-3.51
WatchGuard Technologies	Breaching SLA	99.9%	96.39%	-3.51
Zyte	Breaching SLA	99.9%	96.39%	-3.51
AMBOSS	Breaching SLA	99.9%	96.53%	-3.37
BigCommerce	Breaching SLA	99.9%	96.53%	-3.37
DigiCert	Breaching SLA	99.9%	96.53%	-3.37
Nuvemshop	Breaching SLA	99.9%	96.53%	-3.37
Okendo	Breaching SLA	99.9%	96.53%	-3.37
Sonos	Breaching SLA	99.9%	96.53%	-3.37
Workato	Breaching SLA	99.9%	96.53%	-3.37
GoDaddy	Breaching SLA	99.9%	96.67%	-3.23
Infogram	Breaching SLA	99.9%	96.67%	-3.23
Recharge	Breaching SLA	99.9%	96.67%	-3.23
Semaphore CI	Breaching SLA	99.9%	96.67%	-3.23
Vanta	Breaching SLA	99.9%	96.67%	-3.23
Alpaca	Breaching SLA	99.9%	96.81%	-3.09
Crowdin	Breaching SLA	99.9%	96.81%	-3.09
Fireblocks	Breaching SLA	99.9%	96.81%	-3.09
Inngest	Breaching SLA	99.9%	96.81%	-3.09
Maven Central	Breaching SLA	99.9%	96.81%	-3.09
PushOwl	Breaching SLA	99.9%	96.81%	-3.09
Tellent	Breaching SLA	99.9%	96.81%	-3.09
Acquia Inc	Breaching SLA	99.9%	96.94%	-2.96
Help Scout	Breaching SLA	99.9%	96.94%	-2.96
Judge.me	Breaching SLA	99.9%	96.94%	-2.96
ServiceTitan	Breaching SLA	99.9%	96.94%	-2.96
NordPass	Breaching SLA	99.9%	97.08%	-2.82
Travis CI	Breaching SLA	99.9%	97.08%	-2.82
Tulip Interfaces	Breaching SLA	99.9%	97.08%	-2.82
Customer.io	Breaching SLA	99.9%	97.22%	-2.68
Exabeam	Breaching SLA	99.9%	97.22%	-2.68
Hevo Data	Breaching SLA	99.9%	97.22%	-2.68
NationBuilder	Breaching SLA	99.9%	97.22%	-2.68
Ordergroove	Breaching SLA	99.9%	97.22%	-2.68
TeamSupport System	Breaching SLA	99.9%	97.22%	-2.68
Visier Analytics	Breaching SLA	99.9%	97.22%	-2.68
Akeneo	Breaching SLA	99.9%	97.36%	-2.54
Arcserve	Breaching SLA	99.9%	97.36%	-2.54
CloudAMQP	Breaching SLA	99.9%	97.36%	-2.54
Health Gorilla Services	Breaching SLA	99.9%	97.36%	-2.54
Octopus Deploy	Breaching SLA	99.9%	97.36%	-2.54
Permutive	Breaching SLA	99.9%	97.36%	-2.54
Bettermode	Breaching SLA	99.9%	97.36%	-2.54
Adtraction	Breaching SLA	99.9%	97.50%	-2.40
Brevo	Breaching SLA	99.9%	97.50%	-2.40
Jitterbit	Breaching SLA	99.9%	97.50%	-2.40
NinjaOne	Breaching SLA	99.9%	97.50%	-2.40
Postmark	Breaching SLA	99.9%	97.50%	-2.40
Practice Fusion	Breaching SLA	99.9%	97.50%	-2.40
Teamleader	Breaching SLA	99.9%	97.50%	-2.40

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.