SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
FormAssembly	Breaching SLA	99.9%	96.37%	-3.53
Mux	Breaching SLA	99.9%	96.37%	-3.53
Okendo	Breaching SLA	99.9%	96.37%	-3.53
SiteSpect Cloud	Breaching SLA	99.9%	96.37%	-3.53
AWS	Breaching SLA	99.99%	96.51%	-3.48
Cloudsmith	Breaching SLA	99.9%	96.51%	-3.39
HiBob	Breaching SLA	99.9%	96.51%	-3.39
SailPoint	Breaching SLA	99.9%	96.51%	-3.39
Smartly	Breaching SLA	99.9%	96.51%	-3.39
TOPdesk SaaS Status page	Breaching SLA	99.9%	96.51%	-3.39
Udemy	Breaching SLA	99.9%	96.51%	-3.39
Blend	Breaching SLA	99.9%	96.65%	-3.25
Bubble	Breaching SLA	99.9%	96.65%	-3.25
BuildOps	Breaching SLA	99.9%	96.65%	-3.25
Cribl	Breaching SLA	99.9%	96.65%	-3.25
EBSCO	Breaching SLA	99.9%	96.65%	-3.25
Faithlife	Breaching SLA	99.9%	96.65%	-3.25
Atlassian (Jira)	Breaching SLA	99.9%	96.65%	-3.25
Lever	Breaching SLA	99.9%	96.65%	-3.25
Sanity	Breaching SLA	99.9%	96.65%	-3.25
Workato	Breaching SLA	99.9%	96.65%	-3.25
Amplitude	Breaching SLA	99.9%	96.79%	-3.11
DeepAI	Breaching SLA	99.9%	96.79%	-3.11
Goldcast	Breaching SLA	99.9%	96.79%	-3.11
LiveRamp	Breaching SLA	99.9%	96.79%	-3.11
OpenSRS	Breaching SLA	99.9%	96.79%	-3.11
OpenVPN	Breaching SLA	99.9%	96.79%	-3.11
StrongVPN	Breaching SLA	99.9%	96.79%	-3.11
360Learning	Breaching SLA	99.9%	96.93%	-2.97
Backbase	Breaching SLA	99.9%	96.93%	-2.97
Bloomerang	Breaching SLA	99.9%	96.93%	-2.97
Codeium	Breaching SLA	99.9%	96.93%	-2.97
Finch	Breaching SLA	99.9%	96.93%	-2.97
Illustrative Mathematics	Breaching SLA	99.9%	96.93%	-2.97
Loop	Breaching SLA	99.9%	96.93%	-2.97
Qualtrics	Breaching SLA	99.9%	96.93%	-2.97
Roblox	Breaching SLA	99.9%	96.93%	-2.97
Square	Breaching SLA	99.9%	96.93%	-2.97
Appfire Cloud Apps	Breaching SLA	99.9%	97.07%	-2.83
Avalara	Breaching SLA	99.9%	97.07%	-2.83
Huntress	Breaching SLA	99.9%	97.07%	-2.83
Rootly	Breaching SLA	99.9%	97.07%	-2.83
Smokeball USA	Breaching SLA	99.9%	97.07%	-2.83
Status.Stamps.com	Breaching SLA	99.9%	97.07%	-2.83
Strava	Breaching SLA	99.9%	97.07%	-2.83
Veriff	Breaching SLA	99.9%	97.07%	-2.83
Webflow	Breaching SLA	99.9%	97.07%	-2.83
Zyte	Breaching SLA	99.9%	97.07%	-2.83
7shifts	Breaching SLA	99.9%	97.21%	-2.69
Brex	Breaching SLA	99.9%	97.21%	-2.69

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.