SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Pantheon	Breaching SLA	99.9%	95.56%	-4.34
Phreesia	Breaching SLA	99.9%	95.56%	-4.34
Prezi	Breaching SLA	99.9%	95.56%	-4.34
ProcessMaker, Inc	Breaching SLA	99.9%	95.56%	-4.34
Apollo GraphQL	Breaching SLA	99.9%	95.69%	-4.21
Baremetrics	Breaching SLA	99.9%	95.69%	-4.21
Easyship	Breaching SLA	99.9%	95.69%	-4.21
Nutshell	Breaching SLA	99.9%	95.69%	-4.21
Tailscale	Breaching SLA	99.9%	95.69%	-4.21
Actionstep Practice Management	Breaching SLA	99.9%	95.83%	-4.07
GitGuardian	Breaching SLA	99.9%	95.83%	-4.07
Paxos	Breaching SLA	99.9%	95.83%	-4.07
Qualia	Breaching SLA	99.9%	95.83%	-4.07
Runway	Breaching SLA	99.9%	95.83%	-4.07
UiPath	Breaching SLA	99.9%	95.83%	-4.07
Wise	Breaching SLA	99.9%	95.83%	-4.07
Entur AS	Breaching SLA	99.9%	95.97%	-3.93
Hiver	Breaching SLA	99.9%	95.97%	-3.93
Overloop	Breaching SLA	99.9%	95.97%	-3.93
PowerSchool	Breaching SLA	99.9%	95.97%	-3.93
Squiz	Breaching SLA	99.9%	95.97%	-3.93
Superhuman Mail	Breaching SLA	99.9%	95.97%	-3.93
Builder.io	Breaching SLA	99.9%	96.11%	-3.79
conductor	Breaching SLA	99.9%	96.11%	-3.79
Digistorm	Breaching SLA	99.9%	96.11%	-3.79
Doctolib	Breaching SLA	99.9%	96.11%	-3.79
Klaviyo	Breaching SLA	99.9%	96.11%	-3.79
Masterplan	Breaching SLA	99.9%	96.11%	-3.79
Regal AI	Breaching SLA	99.9%	96.11%	-3.79
Squarespace	Breaching SLA	99.9%	96.11%	-3.79
Toggl	Breaching SLA	99.9%	96.11%	-3.79
Abnormal Security	Breaching SLA	99.9%	96.25%	-3.65
Banking Circle	Breaching SLA	99.9%	96.25%	-3.65
Clari	Breaching SLA	99.9%	96.25%	-3.65
cloud.gov	Breaching SLA	99.9%	96.25%	-3.65
EBSCO	Breaching SLA	99.9%	96.25%	-3.65
FloQast	Breaching SLA	99.9%	96.25%	-3.65
Hoxhunt	Breaching SLA	99.9%	96.25%	-3.65
Seismic	Breaching SLA	99.9%	96.25%	-3.65
AlertMedia	Breaching SLA	99.9%	96.39%	-3.51
Avalara	Breaching SLA	99.9%	96.39%	-3.51
Currencycloud	Breaching SLA	99.9%	96.39%	-3.51
DigitalOcean	Breaching SLA	99.9%	96.39%	-3.51
ElevenLabs	Breaching SLA	99.9%	96.39%	-3.51
Finalsite	Breaching SLA	99.9%	96.39%	-3.51
Inspera	Breaching SLA	99.9%	96.39%	-3.51
Malomo	Breaching SLA	99.9%	96.39%	-3.51
MyParcel	Breaching SLA	99.9%	96.39%	-3.51
Palisis AG	Breaching SLA	99.9%	96.39%	-3.51
Quest On Demand	Breaching SLA	99.9%	96.39%	-3.51

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.