SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Alteryx One	Breaching SLA	99.9%	94.17%	-5.73
Acuity Scheduling	Breaching SLA	99.9%	94.31%	-5.59
Descript	Breaching SLA	99.9%	94.31%	-5.59
Mitel CloudLink	Breaching SLA	99.9%	94.31%	-5.59
Flash	Breaching SLA	99.9%	94.44%	-5.46
FluentStream	Breaching SLA	99.9%	94.44%	-5.46
Infobip	Breaching SLA	99.9%	94.44%	-5.46
Monta	Breaching SLA	99.9%	94.44%	-5.46
Shortcut	Breaching SLA	99.9%	94.44%	-5.46
GreyNoise Enterprise	Breaching SLA	99.9%	94.58%	-5.32
Phantombuster	Breaching SLA	99.9%	94.72%	-5.18
SPARK	Breaching SLA	99.9%	94.72%	-5.18
Zapier	Breaching SLA	99.9%	94.72%	-5.18
Azure DevOps	Breaching SLA	99.9%	94.86%	-5.04
MoonPay	Breaching SLA	99.9%	94.86%	-5.04
OpenVPN	Breaching SLA	99.9%	94.86%	-5.04
Qualtrics	Breaching SLA	99.9%	94.86%	-5.04
Smartly	Breaching SLA	99.9%	94.86%	-5.04
Spacelift	Breaching SLA	99.9%	94.86%	-5.04
Unbounce	Breaching SLA	99.9%	94.86%	-5.04
Yext	Breaching SLA	99.9%	94.86%	-5.04
Cloudli Communications	Breaching SLA	99.9%	95.00%	-4.90
Xero	Breaching SLA	99.9%	95.00%	-4.90
AdvancedMD	Breaching SLA	99.9%	95.14%	-4.76
Chargebee	Breaching SLA	99.9%	95.14%	-4.76
FlexDesk	Breaching SLA	99.9%	95.14%	-4.76
Atlassian (Jira)	Breaching SLA	99.9%	95.14%	-4.76
Palantir Foundry	Breaching SLA	99.9%	95.14%	-4.76
Payrexx	Breaching SLA	99.9%	95.14%	-4.76
Stripe	Breaching SLA	99.9%	95.14%	-4.76
Cloudinary	Breaching SLA	99.9%	95.28%	-4.62
Optimizely Service	Breaching SLA	99.9%	95.28%	-4.62
Heap	Breaching SLA	99.9%	95.28%	-4.62
Optimizely	Breaching SLA	99.9%	95.28%	-4.62
Codecov	Breaching SLA	99.9%	95.42%	-4.48
Contentful	Breaching SLA	99.9%	95.42%	-4.48
Daily	Breaching SLA	99.9%	95.42%	-4.48
EmploymentHero	Breaching SLA	99.9%	95.42%	-4.48
Illustrative Mathematics	Breaching SLA	99.9%	95.42%	-4.48
Later	Breaching SLA	99.9%	95.42%	-4.48
Magic	Breaching SLA	99.9%	95.42%	-4.48
NWEA	Breaching SLA	99.9%	95.42%	-4.48
Precisely	Breaching SLA	99.9%	95.42%	-4.48
Wistia	Breaching SLA	99.9%	95.42%	-4.48
Cronofy	Breaching SLA	99.9%	95.56%	-4.34
Green thumb	Breaching SLA	99.9%	95.56%	-4.34
Guidewire	Breaching SLA	99.9%	95.56%	-4.34
Honeycomb	Breaching SLA	99.9%	95.56%	-4.34
iSAMS Ltd	Breaching SLA	99.9%	95.56%	-4.34
Matillion Services	Breaching SLA	99.9%	95.56%	-4.34

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.