SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
6sense	Breaching SLA	99.9%	95.25%	-4.65
Capchase	Breaching SLA	99.9%	95.25%	-4.65
Currencycloud	Breaching SLA	99.9%	95.25%	-4.65
DonorDrive	Breaching SLA	99.9%	95.25%	-4.65
Ribbon Health	Breaching SLA	99.9%	95.25%	-4.65
Teachable	Breaching SLA	99.9%	95.25%	-4.65
Apache Software Foundation	Breaching SLA	99.9%	95.39%	-4.51
Baremetrics	Breaching SLA	99.9%	95.39%	-4.51
Mollie	Breaching SLA	99.9%	95.39%	-4.51
SEVENROOMS	Breaching SLA	99.9%	95.39%	-4.51
sipgate	Breaching SLA	99.9%	95.39%	-4.51
Deviniti Cloud Apps	Breaching SLA	99.9%	95.53%	-4.37
UserTesting	Breaching SLA	99.9%	95.53%	-4.37
BigCommerce	Breaching SLA	99.9%	95.67%	-4.23
Channel.io	Breaching SLA	99.9%	95.67%	-4.23
Clever	Breaching SLA	99.9%	95.67%	-4.23
DigiCert	Breaching SLA	99.9%	95.67%	-4.23
Mimecast	Breaching SLA	99.9%	95.67%	-4.23
Vetster	Breaching SLA	99.9%	95.67%	-4.23
Chargebee	Breaching SLA	99.9%	95.81%	-4.09
CRM Messaging	Breaching SLA	99.9%	95.81%	-4.09
Findhelp	Breaching SLA	99.9%	95.81%	-4.09
HubSpot	Breaching SLA	99.9%	95.81%	-4.09
Maven Central	Breaching SLA	99.9%	95.81%	-4.09
Monday.com	Breaching SLA	99.9%	95.81%	-4.09
SecureGive	Breaching SLA	99.9%	95.81%	-4.09
Siteimprove	Breaching SLA	99.9%	95.81%	-4.09
Turbot	Breaching SLA	99.9%	95.81%	-4.09
Easyship	Breaching SLA	99.9%	95.95%	-3.95
Narvar	Breaching SLA	99.9%	95.95%	-3.95
Skilljar	Breaching SLA	99.9%	95.95%	-3.95
Sonos	Breaching SLA	99.9%	95.95%	-3.95
Cleavr	Breaching SLA	99.9%	96.09%	-3.81
CompanyCam	Breaching SLA	99.9%	96.09%	-3.81
Fundraise Up	Breaching SLA	99.9%	96.09%	-3.81
Permutive	Breaching SLA	99.9%	96.09%	-3.81
Pipedream	Breaching SLA	99.9%	96.09%	-3.81
Recharge	Breaching SLA	99.9%	96.09%	-3.81
SocialDog	Breaching SLA	99.9%	96.09%	-3.81
BreezeChMS	Breaching SLA	99.9%	96.23%	-3.67
Cash App	Breaching SLA	99.9%	96.23%	-3.67
Censys	Breaching SLA	99.9%	96.23%	-3.67
Cytracom	Breaching SLA	99.9%	96.23%	-3.67
Phantombuster	Breaching SLA	99.9%	96.23%	-3.67
QAD System	Breaching SLA	99.9%	96.23%	-3.67
Toggl	Breaching SLA	99.9%	96.23%	-3.67
BCycle	Breaching SLA	99.9%	96.37%	-3.53
Belvo	Breaching SLA	99.9%	96.37%	-3.53
Crowdcast	Breaching SLA	99.9%	96.37%	-3.53
ElevenLabs	Breaching SLA	99.9%	96.37%	-3.53

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.