SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Lever	Breaching SLA	99.9%	91.39%	-8.51
Workiva	Breaching SLA	99.9%	91.39%	-8.51
Modulr Finance Limited	Breaching SLA	99.9%	91.53%	-8.37
CM.com	Breaching SLA	99.9%	91.67%	-8.23
DonorDrive	Breaching SLA	99.9%	91.81%	-8.09
Splunk	Breaching SLA	99.9%	91.81%	-8.09
Stonly	Breaching SLA	99.9%	91.81%	-8.09
StrongVPN	Breaching SLA	99.9%	91.81%	-8.09
Gorgias	Breaching SLA	99.9%	91.94%	-7.96
ActivTrak	Breaching SLA	99.9%	92.08%	-7.82
Peakon	Breaching SLA	99.9%	92.08%	-7.82
MindTickle, Inc.	Breaching SLA	99.9%	92.22%	-7.68
LiveKit	Breaching SLA	99.9%	92.36%	-7.54
Gong	Breaching SLA	99.9%	92.50%	-7.40
Snowflake	Breaching SLA	99.9%	92.50%	-7.40
Instapage	Breaching SLA	99.9%	92.64%	-7.26
NextRoll	Breaching SLA	99.9%	92.64%	-7.26
SailPoint	Breaching SLA	99.9%	92.64%	-7.26
SonarQube Cloud	Breaching SLA	99.9%	92.64%	-7.26
1Password	Breaching SLA	99.9%	92.78%	-7.12
HashiCorp	Breaching SLA	99.9%	92.78%	-7.12
HCP Terraform	Breaching SLA	99.9%	92.78%	-7.12
Namespace	Breaching SLA	99.9%	92.78%	-7.12
Piano Software	Breaching SLA	99.9%	92.92%	-6.98
AfterShip	Breaching SLA	99.9%	93.06%	-6.84
Deviniti Cloud Apps	Breaching SLA	99.9%	93.06%	-6.84
Draftbit	Breaching SLA	99.9%	93.06%	-6.84
Zenfolio	Breaching SLA	99.9%	93.19%	-6.71
Veriff	Breaching SLA	99.9%	93.33%	-6.57
CloudSigma	Breaching SLA	99.9%	93.47%	-6.43
Cursor	Breaching SLA	99.9%	93.47%	-6.43
Mimecast	Breaching SLA	99.9%	93.47%	-6.43
SurveyMonkey	Breaching SLA	99.9%	93.47%	-6.43
Airbnb	Breaching SLA	99.9%	93.61%	-6.29
Linear	Breaching SLA	99.9%	93.61%	-6.29
Expensify	Breaching SLA	99.9%	93.75%	-6.15
Huggy	Breaching SLA	99.9%	93.75%	-6.15
KnowBe4	Breaching SLA	99.9%	93.75%	-6.15
Restaurant365	Breaching SLA	99.9%	93.75%	-6.15
RevenueCat	Breaching SLA	99.9%	93.75%	-6.15
Scalr	Breaching SLA	99.9%	93.75%	-6.15
InterServer	Breaching SLA	99.9%	93.89%	-6.01
Tiendanube	Breaching SLA	99.9%	93.89%	-6.01
Vercel	Breaching SLA	99.9%	93.89%	-6.01
Weights & Biases	Breaching SLA	99.9%	93.89%	-6.01
Contentsquare	Breaching SLA	99.9%	94.03%	-5.87
UserTesting	Breaching SLA	99.9%	94.03%	-5.87
Brex	Breaching SLA	99.9%	94.17%	-5.73
Mindbody	Breaching SLA	99.9%	94.17%	-5.73
Olo	Breaching SLA	99.9%	94.17%	-5.73

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.