SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
ESET	Breaching SLA	99.9%	93.85%	-6.05
FERN	Breaching SLA	99.9%	93.85%	-6.05
Infura	Breaching SLA	99.9%	93.85%	-6.05
Insightly	Breaching SLA	99.9%	93.85%	-6.05
Midaxo Cloud	Breaching SLA	99.9%	93.85%	-6.05
Semgrep	Breaching SLA	99.9%	93.85%	-6.05
Bunny CDN	Breaching SLA	99.9%	93.99%	-5.91
Drip	Breaching SLA	99.9%	93.99%	-5.91
Kartra	Breaching SLA	99.9%	93.99%	-5.91
SafeBase	Breaching SLA	99.9%	93.99%	-5.91
IPVanish	Breaching SLA	99.9%	94.13%	-5.77
BlockChyp	Breaching SLA	99.9%	94.27%	-5.63
FieldEdge	Breaching SLA	99.9%	94.27%	-5.63
Gong	Breaching SLA	99.9%	94.27%	-5.63
Ordergroove	Breaching SLA	99.9%	94.27%	-5.63
PermitFlow	Breaching SLA	99.9%	94.27%	-5.63
Agorapulse	Breaching SLA	99.9%	94.41%	-5.49
Gather	Breaching SLA	99.9%	94.41%	-5.49
Honeycomb	Breaching SLA	99.9%	94.41%	-5.49
Jellyfish	Breaching SLA	99.9%	94.41%	-5.49
LaunchDarkly	Breaching SLA	99.9%	94.41%	-5.49
Nurture	Breaching SLA	99.9%	94.41%	-5.49
ThousandEyes	Breaching SLA	99.9%	94.41%	-5.49
Supabase	Breaching SLA	99.9%	94.42%	-5.48
Entur AS	Breaching SLA	99.9%	94.55%	-5.35
fieldd	Breaching SLA	99.9%	94.55%	-5.35
Shopify	Breaching SLA	99.9%	94.55%	-5.35
Slope	Breaching SLA	99.9%	94.55%	-5.35
Veritone	Breaching SLA	99.9%	94.55%	-5.35
Astronomer	Breaching SLA	99.9%	94.69%	-5.21
Phreesia	Breaching SLA	99.9%	94.70%	-5.20
Accredible	Breaching SLA	99.9%	94.83%	-5.07
AdvancedMD	Breaching SLA	99.9%	94.83%	-5.07
Canva	Breaching SLA	99.9%	94.83%	-5.07
CloudSigma	Breaching SLA	99.9%	94.97%	-4.93
EVE Online	Breaching SLA	99.9%	94.97%	-4.93
Forge	Breaching SLA	99.9%	94.97%	-4.93
Guidewire	Breaching SLA	99.9%	94.97%	-4.93
Jamf	Breaching SLA	99.9%	94.97%	-4.93
Klarna	Breaching SLA	99.9%	94.97%	-4.93
Classy (GoFundMe)	Breaching SLA	99.9%	95.11%	-4.79
Deputy	Breaching SLA	99.9%	95.11%	-4.79
Fellow	Breaching SLA	99.9%	95.11%	-4.79
Honeybadger	Breaching SLA	99.9%	95.11%	-4.79
Instapage	Breaching SLA	99.9%	95.11%	-4.79
Onfleet	Breaching SLA	99.9%	95.11%	-4.79
SurveyMonkey	Breaching SLA	99.9%	95.11%	-4.79
TrackVia	Breaching SLA	99.9%	95.11%	-4.79
Yext	Breaching SLA	99.9%	95.11%	-4.79
Zapier	Breaching SLA	99.9%	95.12%	-4.78

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.